Warranty and returns
Covered for twelve months
Every part we sell is covered against defects in materials and workmanship for twelve months from the date it ships. If a part fails inside that window under normal use, we replace it. On trade accounts we do not ask you to ship the failed part back before we send the replacement.
What is not covered
- Parts installed in the wrong application. If a roller was not made for that door, it failing is a fitment problem, not a defect — check fitment before you order and ask us if unsure.
- Damage from forcing a part into an opening it was not machined for.
- Normal wear. Rollers, weatherstrip and door sweeps are consumables.
- Corrosion on parts installed in direct coastal exposure without the finish rated for it. Ask us which finish to specify if the opening is on the water.
- Labour, and any cost of accessing or removing the failed part.
Returns
Unused stock in original packaging comes back within thirty days for a full refund. Return shipping is on you unless we shipped the wrong item, in which case it is on us.
Special order items and anything cut to length are not returnable.
Starting a claim
Email us the order number, the part number and a photo of the failure. We reply within one business day.
Most claims are settled without the part coming back.