Contact
A person answers
Questions about a part, an order, a freight quote or a trade account all land with the same counter staff who pull the orders.
Talk to us
Mon–Fri 8–5 ET
Will-call pickup
Fort Lauderdale, FL
Order online first and we will have it picked and waiting at the counter.
Match a part
Send the stile measurement and a photo of the part you pulled out. We confirm the match before you order.
Use the form below and attach what you have.
Send us the details
Common questions
Will this part fit my door?
Send a photo and the stile measurement. Sliding door hardware is not interchangeable across door lines and the difference is often an eighth of an inch, so it is worth thirty seconds of checking before it is worth a return shipment.
Do I need an account to buy?
No. Retail customers buy at list price with no account. An account gets you trade pricing, volume breaks and a reorder dashboard.
When do I see trade pricing?
The moment your account is approved and you sign in. Every price on the site switches to your rate, on product pages, search results and in the cart.
Why can I not add this 8 ft track to a parcel order?
Anything 8 ft and over does not ship parcel. It is pickup at our Fort Lauderdale warehouse or freight quote. Add it to the cart and we will come back with a number.
Do you offer terms?
New accounts start prepaid. After ninety days of order history we will talk about net 30.
Do you stock more than what is on the site?
Yes. The site is the fast moving catalog. If you need something you do not see, ask.