Parcel orders placed before 2pm ET ship the same business day from Fort Lauderdale. Orders after the cutoff ship the next business day.

Yes. Choose will-call at checkout, order online first, and we will have it picked and waiting at the counter — usually the same afternoon.

Anything 8 ft or longer — continuous hinges, tracks, astragals — does not go parcel. Add it to your cart and we come back with a freight quote, or pick it up at the warehouse.

Send us the stile measurement and a photo of the part you pulled out, through the contact page. We confirm the match before you order, not after it arrives wrong.

Contractors, locksmiths, integrators and property managers apply once, and after approval every price on the site switches to their rate — product pages, search and the cart. Approved accounts start at 20% under list on every stocked part. Apply here.

Every trade account starts prepaid. After ninety days of steady orders we talk about net 30.

Contact us with your order number and a photo of what you received. If we matched it wrong, replacement shipping is on us. If the measurement changed, we will sort out the right part before anything ships back.